Our Signature Solution
The owners of a General Practice reached out to us because they had recently taken over the practice after the previous owners retired.
They knew there were different risks with the practice and wanted to ensure that they were properly protected, telling us they “didn't know what they didn't know”, and that was keeping them up at night.
The practice had 4 owners, and they had a number of contractor doctors who'd been hired under different arrangements. They had a great Practice Manager who they had 100% confidence in.
Challenge:
They knew that their legal documentation needed a review and wanted to get it all up to date to provide them with a stable foundation for the practice to grow; they also wanted to understand the legal risks in their practice (and therefore sleep better), have more quality time with their families, it was really important to them to provide value to the members of their wider community, and they wanted to be rewarded for their efforts too.
Our Solution:
Our Signature Solution, Thrive™, gives practice owners a framework and a clear understanding of where you are with your legals and where you need to be.
We worked through the following steps with our client to create a solution that was effective and straightforward. Removing the “legalese” and focusing on getting answers and preparing up to date legal documentation to protect their practice, their patients and their profits.
The first step was to understand where they were, we had a call to talk it through with the owners and Practice Manager and then with their accountant.
Next, we reviewed the practice’s existing legal documents and provided a comprehensive project list for us to work through with the Practice Manager.
Working through this list together, the practice now has the confidence to grow, knowing that they have a stable legal foundation. This is good for everyone involved – the owners, their team, their patients, their families and also their broader community.
Outcome:
Alignment of expectations between the practice and its stakeholders
Reduced risk of conflict (because the legal documents are clear)
If a future conflict arises, there is a clear and well-drafted document that sets out the rights and obligations of both parties
Our Signature Solution creates assets for the practice owners. Our client is confident to grow their practice. They know that they are protected, and they know that everyone who is important to their practice is also protected.
We know how busy doctors are, so our client provided their instructions from their office at a time that suited them. All of our communications have been remote without the need for a face-to-face meeting. Our client has had the opportunity to ask all the questions they need to. The investment in our fee is fixed (so no bill shock).
Benefits to our client:
Simplified - we work out what you need and make recommendations
Online Questionnaire - saves our client time and allows immediate feedback
Value - the fixed price means our client knew exactly what they were paying up front
