How to deal with AHPRA complaints & manage a patient complaint

Unfortunately, despite all best endeavours, there may be a time in your career when a patient grievance is raised against your Practice for the care you’ve provided. An integral role of the Australian Health Practitioner Regulation Agency (AHPRA) is to protect the public and ensure continued high-quality healthcare. AHPRA manages and deals with complaints against registered health professionals - these complaints are called “notifications”. When a notification has been made, AHPRA works in coordination with Australia’s National Practitioner Boards to investigate and resolve each particular case. There are 15 of these boards covering a vast range of health services and specialties.

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Successful Planning for your Retirement or Exit from Medical Practice Ownership

If you are a shareholder or owner in a medical practice, it is vital to have an exit or succession plan. At some point you will either retire, or sell your share of the practice. To ensure you can hit your target exit date and cash out with an excellent valuation, a strategic approach is required.

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Sarah Bartholomeusz
Privacy Policies for Medical Practices in Australia

Whether you are a trainee physician approaching the transition to becoming a GP, or a practice owner or manager looking to bring on a newly fellowed GP, we wish to draw your attention to some important considerations for both trainee doctors and employers. In this ‘tips for new doctors and the practices hiring them’ article, we’re going to focus on a key element of the process – the way in which a doctor is engaged in a practice or stepping out on their own.

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Sarah Bartholomeusz
Tips for New Doctors and the Practices Hiring Them

Whether you are a trainee physician approaching the transition to becoming a GP, or a practice owner or manager looking to bring on a newly fellowed GP, we wish to draw your attention to some important considerations for both trainee doctors and employers. In this ‘tips for new doctors and the practices hiring them’ article, we’re going to focus on a key element of the process – the way in which a doctor is engaged in a practice or stepping out on their own.

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Sarah Bartholomeusz
Considerations when choosing medical clinic software or tech solutions for your practice and patients

Whether you are a practice manager, a doctor or owner of a medical practice or an advisor, when it comes to introducing new software or technology into a practice, there is much to consider. As technology has become an increasingly prominent part of our daily lives, it is unsurprising that it has well and truly made its way into the healthcare setting. This has resulted in an unprecedented amount of information about patients being put into easy to access places, such as cloud-based services.

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Sarah Bartholomeusz
Getting It Right: Social Media For Medical Practices

In a time when social media is a large part of how we learn about anyone or anything, it is understandable that social media is one of the first avenues that come to mind when looking to drive awareness of your business and attract new patients. If you’re reading this as an owner of a practice, a practice manager or anyone who has put their hand up to either run the social media in-house or outsource it, this topic has been written specifically for you. What is the key takeaway I want you to have from reading this? That social media for medical practices of any kind must be approached cautiously.

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Sarah Bartholomeusz
10 tips to know before buying a medical practice in Australia

If you are thinking about buying a medical practice in Australia, you will know that it is a big step, particularly if this is your first practice purchase.

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Sarah Bartholomeusz
Choose your words wisely! The implications of the HC ruling in CFMMEU v Personnel Contracting and ZG Operations v Jamsek for your medical practice

The ‘employee vs contractor’ distinction has always been a complex one – and the High Court has traditionally emphasised the importance of using a multi-factorial approach that focuses on the ‘totality of the relationship’.

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Sarah Bartholomeusz
How to sell a medical practice: Key steps to prepare for a successful sale

There are many reasons why people look to sell their medical practice. Perhaps it’s because you have been approached by an interested party, or maybe you are looking to retire sometime in the future and want to be prepared. Otherwise, with the backdrop of the pandemic, we have seen that many doctors simply wish to concentrate on being a doctor. They are looking to move forward in their career without the additional pressure of being a practice owner and all that comes with it

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Sarah Bartholomeusz