Additional Details

• Covers how Practitioners should conduct Telehealth Consultations;

• Provides the responsibilities of both the Practice and the Practitioner in providing a Telehealth Consultation to Patients;

• Contains considerations that should be taken into account when determining whether a patient is suitable for a Telehealth Consultation based on their individual health needs and requirements.

1. We will schedule a planning meeting with you over the telephone or on Zoom. During this meeting, we will discuss your specific policy needs and identify any areas of concern that should be addressed in the Policy (up to 30 minutes in duration).

2. We will then prepare the first draft of the Policy based on your instructions;

3. We will provide the draft Policy to you by email;

4. You are welcome to either talk to us on the telephone or via Zoom regarding your comments and questions about the draft Policy;

5. We will then finalise the Policy (if any changes are required and if instructions are received within 30 days of us sending you the first draft); and

6. You have a new asset to use in your Practice.

Frequently Asked Questions

If you are considering engaging You Legal to prepare a Telehealth Policy, here’s what you need to know:

Telehealth services allow the practice to consult a patient by phone or a video call. A Telehealth policy is essentially to provide quality assurance for both the Patient and the Practitioner.

A Telehealth policy includes checklists, a consultation request form, a screening questionnaire and a competency form to ensure the practice is protected.

A Telehealth Policy outlines the way in which Practitioners should conduct Telehealth Consultations, as well as the responsibilities of both the Practice and Practitioner regarding Telehealth and patients. It also includes what should be considered when deciding whether a patient is suitable for telehealth (i.e. looking at their individual health needs and requirements).

Whether you are seeing your patients in person or via a telehealth consult, the same obligations of reasonable care and skill in providing health services apply. There are many necessary considerations regarding practice and risk management, occupational health and safety, Medicare, privacy, equipment and technology, and much more when conducting Telehealth consultations - having a sound Telehealth Policy is an effective way of addressing these.

It is recommended that the policy is provided to all employees and the Telehealth Consultation Request form (also included) to Practitioners. The forms and checklists are a useful way of aiming to promote a quality telehealth experience for both the Patient and the Practitioner, in addition to maintaining the continuum of care.

Yes, the Telehealth Policy can and should be customised to suit the specific needs and requirements of your organisation. The policy should reflect your organisation’s size, structure, and activities, as well as its goals and objectives. By customising the policy to suit your organisation’s needs, you can ensure that it is practical, effective, and relevant to your organisation’s specific context.

The above price is inclusive of a finalised Policy, including checklists, a consultation request form, a screening questionnaire and a competency form, and the process of getting there. From providing us with the information to making sure you understand it and making the changes you request, to getting your finalised policy.

For more details on the exact process and what’s included, see the ‘Once you purchase this Policy’  section above.

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